I.- SCOPE :
1.1 The company PREMIUM CONCIERGERIE (hereinafter “PREMIUM CONCIERGERIE”) offers to its Clients (hereinafter referred to collectively as “Members” or individually as “Member”) private concierge services under a “Subscription” contract, according to 3 packages chosen by the Members and whose characteristics are defined in Article IV hereof. In this context, as an intermediary, it connects its Members with product suppliers or service provider partners (hereinafter referred to as “Partners”).
These General Terms and Conditions of Sale and Use, which define the rights and obligations of PREMIUM CONCIERGERIE and its Members, apply to all Subscriptions, regardless of the chosen package, subject to their specific characteristics.
1.2 In accordance with current regulations, these General Terms and Conditions of Sale and Use shall be systematically communicated to any Member upon their membership, or at any time upon request, or upon any modification.
II. – CONDITION OF ACCESS TO SERVICES :
2.1 The private concierge services provided by PREMIUM CONCIERGERIE are reserved for the Member and their spouse.
To accept these General Terms and Conditions of Sale and Use, the Member must be at least 18 years old and have the legal capacity to enter into contracts.
2.2 Any registration, request or order placed, directly or indirectly, by any medium whatsoever (telephone; mail; email; fax; SMS; instant messenger such as WhatsApp and Telegram; etc.) with the concierge services operated by PREMIUM CONCIERGERIE implies the unreserved acceptance of these General Terms and Conditions of Sale and Use, which shall prevail over all other conditions, with the exception of those which have been expressly accepted by PREMIUM CONCIERGERIE.
2.3.1 The telephone number(s) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE are considered to belong to the Member who subscribed to said Subscription or to one of the persons authorised by the Member to represent them – either when subscribing or by a later written act. By way of exception, if the Member sends a request using a telephone number other than the one provided under the conditions indicated above in this section, and if this request is processed by PREMIUM CONCIERGERIE, then this telephone number shall also be considered to belong to the Member with any legal consequences set out below. Likewise, the email address(es) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE allow(s) us to authenticate the identity of its owner and user as the Member who subscribed to said plan.
2.3.2 Consequently, the telephone number(s) and email address(es) provided to PREMIUM CONCIERGERIE under the conditions set out in point 2.3.1 hereof, from which all requests, orders and acceptances originate are considered valid for authenticating the identity of their owner and user regardless which platform is used (telephone call, SMS, instant message, etc.), without possible objection from the Member, except in the case of loss or theft and according to the following terms. The Member undertakes to inform PREMIUM CONCIERGERIE, as soon as possible, of any theft or loss of their mobile phone linked to the phone number(s) provided when subscribing to the Subscription. This communication must be accompanied by a statement of loss or theft declared with the appropriate authorities. Likewise, any hacking of the Member’s mailbox(es) must be reported immediately to PREMIUM CONCIERGERIE.
2.4 Each Member is responsible for their Subscription, which is strictly personal to them, and must take all necessary measures to prevent any person other than themselves or their spouse from using it in their name. By way of exception, when subscribing to one of the Subscription plans or through a subsequent written act, the Member may expressly authorise another person to use their Subscription in their name and on their behalf, subject to PREMIUM CONCIERGERIE’s acceptance of this representative.
Only the Member may benefit from an order placed with PREMIUM CONCIERGERIE; orders may therefore only be transferred to a third party’s benefit with the express prior agreement of PREMIUM CONCIERGERIE and, as appropriate, the Partner.
III – TERMS OF MEMBERSHIP :
3.1 Subscription applications are subject to acceptance by PREMIUM CONCIERGERIE. PREMIUM CONCIERGERIE reserves the right to refuse a Subscription application for just cause under the terms of Article L122-1 of the Consumer Code.
PREMIUM CONCIERGERIE shall let the Member know if their Subscription has been accepted within 48 business hours of the application.
3.2 Each Member undertakes to provide PREMIUM CONCIERGERIE with accurate information at the time of joining. Failure to provide all information requested could delay the approval of membership. PREMIUM CONCIERGERIE accepts no liability for the consequences of any incomplete, incorrect or false information provided by the Member.
Each Member must, voluntarily and spontaneously and as soon as possible, notify PREMIUM CONCIERGERIE of any changes in their personal data.
IV – SUBSCRIPTION PACKAGES
4.1 PREMIUM CONCIERGERIE offers THREE subscription packages strictly reserved for individuals. Each package entitles the Member to different levels of service:
a) Subscription to the “Premium Infinite” offer entitles members, for one year starting from when it takes effect, to unlimited access to the private concierge services of PREMIUM CONCIERGERIE, six days per week, from 9:00 to 23:00, excluding public holidays.
The “Premium Infinite” offer is tied to a 12-month commitment and costs €3,800, inclusive of all taxes.
b) Subscription to the “Premium Black” offer entitles members, for one year starting from when it takes effect, to unlimited access to the private concierge services of PREMIUM CONCIERGERIE, 24 hours per day, seven days per week, excluding public holidays.
It also entitles the member to have a dedicated Concierge and to enjoy exclusive invitations from PREMIUM CONCIERGERIE. The dedicated Concierge can travel to the Member’s office and/or home to discuss an important project, organise a dream trip or exceptional event or, more generally, discuss service proposals, and this is an unlimited service.
The “Premium Black” offer is tied to a 12-month commitment and costs €4,800, inclusive of all taxes.
If a Member would like to register more than two people on their subscription, they can subscribe to an extended offer called “Premium Black Family”. The “Premium Black Family” offer is tied to a 12-month commitment and invoiced at €9,600 per year, inclusive of all taxes.
c) Subscription to the “Premium Paris” offer entitles members to unlimited access to the private concierge services of PREMIUM CONCIERGERIE seven days per week, from 9:00 to 19:00, excluding public holidays.
The “Premium Paris” Subscription costs €60, inclusive of all taxes, per day. This membership offer is only open to persons not resident in France and can be used for no more than 21 days.
4.2 PREMIUM CONCIERGERIE reserves the right to periodically revise the above rates, subject to informing its Members. In this case, an email notification shall be sent to Members 3 months before the new rate goes into effect.
4.3 Regardless which Subscription is chosen, it must be paid in one payment, at the time of membership, then every year on the anniversary date. Upon receipt of the payment, PREMIUM CONCIERGERIE shall inform the Member of the Subscription’s effective date by email. In addition, the Member shall, in the days following their Subscription’s effective date, receive a “PREMIUM CONCIERGERIE” membership card.
4.4 The aforementioned Subscriptions give access to the services of PREMIUM CONCIERGERIE and in no case constitute the full remuneration for these services.
The Member is informed that PREMIUM CONCIERGERIE is also remunerated by commissions as a business provider to the Service Providers and may not in any capacity whatsoever and in any form whatsoever claim a benefit from these commissions. However, the Member can take advantage whenever possible of all the benefits negotiated by PREMIUM CONCIERGERIE with its Partners and which are reserved only for its Members, such as hotel upgrades, free breakfasts, freebies and discounts in wellness and fitness centres, VIP welcome, etc.
4.5 A “Premium Corporate” subscription package reserved for Professionals is subject to a specific contract.
V. – MEANS OF USING THE SERVICES :
5.1 As soon as their Subscription takes effect, the Member can submit their requests by any means (phone, SMS, fax, instant messaging using the telephone number(s) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE; emails using the email address(es) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE; etc.), under the conditions set out in Article 2.3.1 hereof.
Requests thus sent by the Member shall be processed by PREMIUM CONCIERGERIE in its capacity as an intermediary between the Member and Partners. PREMIUM CONCIERGERIE performs the services with Partners in the name and on behalf of the Member under a power of attorney granted to PREMIUM CONCIERGERIE by the Member. The power of attorney granted to PREMIUM CONCIERGERIE is validated by the Member’s acceptance of these Terms and Conditions of Sale and Use, and applies to requests made to PREMIUM CONCIERGERIE by the Member and executed within the framework and in the manner stipulated herein.
5.2 Any service request (such as for jewellery purchases, car rentals and/or purchases, a private jet and/or boat, long hotel stays, private in-home chef, moving house, holiday packages, etc.) shall be subject to a price estimate submitted to the Member for approval, with the exception of dry transport services (taxis, private chauffeurs, train, airliner). However, the Member may, at any time, ask PREMIUM CONCIERGERIE for the price of a service, whatever it is. Expenses incurred with the various Partners shall be made in the name and on behalf of the Member.
5.3 Any request and acceptance made by the Member by any electronic means (phone call, SMS, fax, instant messaging such as WhatsApp or Telegram, email, etc.) using the phone number(s) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE, under the conditions specified in Article 2.3.1 hereof, shall have the same probative value as writing on paper within the meaning of Article 1366 of the French Civil Code.
5.4 Requests submitted to PREMIUM CONCIERGERIE must respect the law and general morals.
PREMIUM CONCIERGERIE reserves the right not to respond to any request of an illegal nature or contrary to the law, decency and integrity.
Access to concierge products and services may be subject to restrictions with regard to some persons or countries. PREMIUM CONCIERGERIE will not process any request that breaches the law in force in the country of performance.
5.5 Requests involving services or invoices in excess of €100 shall only be carried out with the Member’s written or verbal approval at the request of PREMIUM CONCIERGERIE. The Member therefore expressly accepts that electronic documents (telephone, SMS, fax, instant messaging using the number(s) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE; emails, etc. under the conditions specified in Article 2.3.1 hereof may serve as proof of their acceptance, within the meaning of Article 1366 of the French Civil Code.
5.6 Orders submitted to PREMIUM CONCIERGERIE are understood to be contingent on the availability of Partners.
In the event that a service is unavailable, PREMIUM CONCIERGERIE undertakes to make every effort to offer an equivalent service.
In the event that the Member does not accept the equivalent service proposal, PREMIUM CONCIERGERIE shall cancel the request outright, without the Member being able to claim any compensation of any kind whatsoever for this reason.
5.7 PREMIUM CONCIERGERIE shall communicate with Partners on behalf of the Member.
5.8 Thanks to their Subscription, the Member has access to a large number of advantages and benefits negotiated with the Partners selected by PREMIUM CONCIERGERIE. Partners are nevertheless free to amend their Commercial Terms and Conditions at any time and PREMIUM CONCIERGERIE accepts no liability for changes made.
VI. – PAYMENT :
6.1 Products and services purchased from Partners shall be invoiced directly to the Member by PREMIUM CONCIERGERIE.
The Member may ask and authorise PREMIUM CONCIERGERIE to use their payment card remotely to pay for a Partner’s product or service directly.
By providing the details of their bank card, the Member authorises the Supplier to debit their bank card at the proper time and at the pre-agreed rate. For this purpose, the Member confirms that they are the holder of the bank card to be debited and that the name on the card is actually theirs.
The Member undertakes to carry out all necessary measures with their Bank(s) in order to add PREMIUM CONCIERGERIE to a list of trusted beneficiaries, as provided for in Article 13 of Delegated Regulation (EU) No. 2018/389 of the European Commission from November 27, 2017.
6.2 Approval by the Member – or by one of the persons authorised by the Member – carried out by any means (telephone, SMS, fax, instant messaging using the telephone number(s) provided when subscribing to one of the Subscription plans offered by PREMIUM CONCIERGERIE, emails using the email address(es) provided when subscribing to one of the subscription plans offered by PREMIUM CONCIERGERIE; etc. under the conditions specified in Article 2.3 hereof) – of the proposal sent by PREMIUM CONCIERGERIE in response to their request equates to acceptance that the amount of the order will be debited from the Member’s payment card.
The Member must ensure that the payment card’s details are correct and that they have funds available in their bank account to cover payment for the services and/or products ordered. In the event that it is impossible to debit the price, the sale shall immediately be rescinded by operation of law and the order cancelled.
6.3 Once the order is approved, the Member undertakes to pay for the ordered services and/or products upon receiving the invoice. In the event of late payment, PREMIUM CONCIERGERIE accepts no liability for changes in the availability or prices of ordered products and/or services.
6.4 In the event of late payment, penalties may be applied, either by PREMIUM CONCIERGERIE, at a 12% annual rate, calculated on a monthly basis, or by the Partner in question, on the basis of its own General Terms and Conditions of Sale and Use.
6.5 In the event that PREMIUM CONCIERGERIE is required to make an advance payment for an order for services or products, whatever they are, and for any reason whatsoever, in the name and on behalf of one of its Members, additional fees (corresponding to bank charges, credit card fees, insurance, management fees, processing fees) shall be applied to the order total excluding VAT. The Member undertakes to reimburse PREMIUM CONCIERGERIE, upon first request, the amount of the order as well as all costs incurred. The Member may at any time request how many fees have been charged to them.
6.6 In the event of non-payment of the Subscription and/or any other invoice within the agreed deadlines, PREMIUM CONCIERGERIE is entitled to send the Member a letter of formal notice to pay within 8 days of the initial submission of the registered letter with acknowledgment of receipt.
If, despite this formal notice, the Member does not pay their Subscription and/or invoice, PREMIUM CONCIERGERIE may then terminate the Subscription without further formalities. This termination may not give rise to any request for reimbursement or payment of any compensation in favour of the outgoing Member.
Should the Member fail to pay, their Subscription to PREMIUM CONCIERGERIE services shall be suspended as of the 9th day following said formal notice. As a result, the Member shall no longer have access to PREMIUM CONCIERGERIE’s services until full payment of the Subscription.
Unpaid Subscription invoices shall remain due in full, and PREMIUM CONCIERGERIE reserves the right to take legal action against the Member by any legal means to obtain their payment and is entitled to demand, by way of penalty, an indemnity equal to 15% of the sums due, plus statutory interest and any legal fees.
In addition, it is recalled that for professional Members, pursuant to Articles D. 441-6 and D. 441-5 of the French Commercial Code, any delay in payment entails, in addition to penalties for late payment, an obligation for the debtor to pay a lump sum indemnity of €40 for collection costs.
6.7 In the event of failure to make use of the services relating to a Subscription, no reimbursement of the Subscription may be demanded.
VII. – SPECIAL SERVICES :
7.1 Shopping: At the Member’s request, PREMIUM CONCIERGERIE may make purchases in their name. In this case, shopping fees and shipping costs shall be applied.
7.2 Restaurants and Clubs: For some club and restaurant bookings, the Member authorises PREMIUM CONCIERGERIE to use their payment card to guarantee the bookings.
7.3 Ticketing: PREMIUM CONCIERGERIE undertakes to carry out its best efforts to satisfy the Member’s ticket requests for all events with its Partners.
In the case where the event is sold out with traditional ticket outlets, PREMIUM CONCIERGERIE may call upon specialist suppliers. Consequently, the prices offered may change at any time and may differ from the face value stated on the tickets, owing to the additional cost of agency, handling and/or administration fees.
Any confirmed booking request is firm and final. Consequently, booked seats cannot be cancelled, postponed, modified, exchanged, or reimbursed.
The Member is required to check the date and time of the show or event, since the producer or organiser may change them without warning.
PREMIUM CONCIERGERIE is not liable for tickets that are lost or sent to the wrong place by the postal service.
Likewise, PREMIUM CONCIERGERIE cannot, under any circumstances, be held liable for the cancellation or postponement of a show or event. In the event of cancellation or postponement by the artist, producer or organiser, whatever the circumstances, PREMIUM CONCIERGERIE cannot be required to pay back the face value of the tickets, subject to reimbursement being obtained from the producer or organiser.
7.4 Taxis/Private Chauffeurs: In the event that the Member misses the appointment scheduled at the time of the order and, more generally, if the taxi or private chauffeur is not paid a fare because of the Member (“no fare”), the latter shall be liable for the amount of the fare, unless a more favourable agreement has been obtained by PREMIUM CONCIERGERIE with the Partner.