Loading...
Contact Us 2018-05-26T21:51:16+00:00

CONTACT US

F.A.Q.

By e-mail to: contact@premium-conciergerie.com” or by contacting us on +33 (0) 1.70.37.59.00

When your payment is registered one of our concierges will contact you by e-mail to arrange a telephone appointment with the aim of getting to know more about you. (For a Premium Black subscription an appointment at your office or home will be arranged). During this phone conversation (or face to face meeting), we will ask you fill out a questionnaire so that we can anticipate your expectations and get to know your tastes. Your Premium Conciergerie card and invoice will then be sent to you by post.

It depends what you choose, you can call on your concierge by e-mail or phone as often as you wish:
• 24 hours a day, 7 days a week for Premium Infinite and Premium Black subscribers
• 9.00 am to 11 pm, 6 days a week for Premium Infinite subscribers.
There’s only one limitation on your requests (which are unlimited): that they comply with the relevant legislation. All subscriptions offered by Premium Conciergerie include services relating to advice, reservations and arrangements for your requests. The services provided are then invoiced by the service provider you have selected. You will also receive our Premium Conciergerie e-newsletters to suit your leisure activities and/or centres of interest as well as our exclusive addresses and good ideas. In addition, you will receive personalised invitations for events relating to your interests (private sales, special events, receptions, etc.).

Premium Conciergerie is a means of improving your quality of life. Premium Conciergerie gives you unlimited access, 24 hours a day, 7 days a week (depending on the subscription chosen) to respond to all your requests. Premium Conciergerie will deal with your every day tasks, to save you times and improve your quality of life.
Our requirements for references for service providers and selected partners ensure a quality of service in line with our promises. Our regular negotiations enable you to enjoy the best prices and personalised benefits. Your subscription will pay for itself in a few months.

No. Our referencing criteria and our negotiations give you access to high quality service providers and the best deals at negotiated prices. Going through Premium Conciergerie ensures that you get a service at the best value for money.

Premium Conciergerie has built up a network of high quality service providers and partners to give you the best services at the best price at all times. Through this network you will regularly receive personalised invitations, good ideas for things to do and places to go for a day or night out and evening events. Premium Conciergerie undertakes to negotiate benefits and offers with service providers and partners in order to offer you very best services.

The simplest way: as soon as your account is activated you will be given a telephone number and e-mail address for contacting your concierge directly.
We then create a group with your appointed concierges via the Whatsapp application, in which you can make all your requests.

Premium Conciergerie promises to deploy all necessary means to respond to members’ requests. If a request cannot be met, your concierge will put different proposals to you to suggest alternative solutions.

YES, the only limits relate to the different legislative regimes.

NO, a subscription to Premium Conciergerie services is a “couple” membership subscription. The subscriber and his/her partner are beneficiaries of the subscription. In addition, the requests you make may concern several people: concert seats for 4 people, restaurant booking for 8 people, organisation of a family holiday, organisation of a wedding reception for 200 guests, and so on. N.B. The Premium Corporate card (an offer reserved for companies) also allows the partners of employees to use our services.
YES, the subscription for Premium Conciergerie is for a minimum period of one year (except the Premium Paris card, reserved for French non residents).
Premium Conciergerie promises to respond but not to requests for reservations, organisation, entertainment, etc. For every day requests (Life coach, spa, babysitter, plumber, locksmith, etc.), Premium Conciergerie will find a solution for you even for last minute requests.
YES. No additional charges. All our services (advice, recommendations, reservations and organisation) are included in the subscription. We directly pay the service provider you have chosen, and we will invoice you for all services at the end of the month. Except for the subscription, Premium Conciergerie will not invoice you for any additional service (except at your request). The sole exception is you will be invoiced for the travel costs of a concierge 50 euros per hour including tax (organisation of a party at home, errands, etc.).
Your subscription gives you access to all Premium Conciegerie’s services and concierges. Your requests will be treated as a priority by a designated concierge and if he or she is not available you will be put in touch with another concierge who will have instant access to your files. In some complex cases or at your express request, a single concierge may take responsibility for dealing will the whole of your request. Premium Black cardholders have access to a designated concierge.
Yes. Under Article L121-20 of the French consumer code, (amended by the Hamon law of 2014), you have fourteen (14) clear days, from the day following confirmation of membership, to exercise your right of withdrawal by registered letter with acknowledgement of receipt.
You also have the possibility of cancelling your subscription before the annual renewal by informing your concierge 1 month before the end of the anniversary date of your subscription. You simply have to inform us of your wish to cancel by registered letter. For more information, see our General Terms & Conditions of Sale.
YES. You can purchase a gift subscription by sending an e-mail to: contact@premium-conciergerie.com or by telephone on +33 (0) 1.70.37.59.00

Premium Conciergerie membership is renewed automatically for a further year on each anniversary date of your subscription. To cancel your subscription at the end of a year, simply send a registered letter one month before the anniversary date telling us that you wish to cancel it.

GET IN TOUCH

PREMIUM CONCIERGERIE

Adresse : 10 Place Vendôme, 75001 Paris
Telephone: + 33 (0) 1 70 37 59 00
E-mail : contact[@]premium-conciergerie.com